Support

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Troubleshooting

I purchased SUDOKU but it didn't show up.

Look on all your home screens for SUDOKU by swiping your finger left and right. Sometimes, iOS installs new apps on the screen to the right of the current one.

You should also try to reboot your iOS device. Press and hold the sleep / wake button and slide to confirm "power off". When the device has shut down, press the sleep / wake button again to restart it. This seems to fix a lot of App Store installation problems.

I upgraded from ․SUDOKU but don't see the advanced levels.

When you upgrade, you download a totally new app, SUDOKU. The icon looks similar but doesn't have the "lite" word on it. You need to use this new app to get all the levels.

The app is somehow "frozen" or stuck.

We want to hear about this! Please report a bug using the above email link! It is helpful for us to know what you are seeing on the screen and what sequence of events led to the problem.

To fix the problem, you will need to force the app to quit and restart. While the app is running, press and hold the sleep / wake button until you see the red "power off" slider -- but DO NOT slide it. Instead, press and hold the home button until the app quits. This will take approximately 5 seconds. At that point, you should be able to restart the app normally.